Frequently Asked Questions
Have questions about our payroll, timekeeping, tax, or HR services? You’re in the right place. Below, you’ll find answers about our services, pricing, support, and how switching to Reliant Payroll works. If you don’t see your question here, our Lafayette-based team is always just a call or text away.
Getting Started With Reliant Payroll
Every business has different needs. This section covers the basics, so you know exactly what to expect before your first payday with us.
What services does Reliant Payroll offer?
Reliant Payroll offers payroll processing, payroll tax filing, employee timekeeping, and HR tools in one easy-to-use platform. Our system automates everything from calculating hours and deductions to issuing direct deposits. We also handle federal, state, and local payroll taxes, PTO tracking, electronic onboarding, and benefits management. As a result, businesses across the greater Lafayette area and beyond can manage their entire workforce from one place.
Can I see a demo before I buy, or is there a free trial?
Yes, you can see the platform in action before you commit. Our team will gladly walk you through how everything works and show you how simple payday can feel. Call or text us to schedule a walkthrough, and ask about current trial options at the same time.
What if I only need basic payroll services?
No problem at all. Many business owners start with payroll processing and tax filing, then add other tools as they grow. Just tell us what you need, and we’ll recommend a setup that fits your business today.
How large of a business can your software accommodate?
Our platform supports businesses of all sizes, from small shops to growing companies with multiple locations. Our clients include restaurants, retail stores, medical practices, law firms, and home service companies. Reach out and tell us your headcount and goals, and we’ll confirm the right fit for your team.
Do I have to sign a contract?
No. We have to earn your business every single pay period. That’s a standard we hold ourselves to every time we work with you.
Switching to Reliant Payroll
Thinking about switching payroll providers? Our team handles the heavy lifting and walks beside you from start to finish, so the transition stays simple and stress-free.
How hard is it to switch from my current provider?
Switching is easier than most owners expect. Our local experts guide you through every step of the process, so you never have to figure it out alone. We help set up your company profile, employees, and pay schedules so your team keeps getting paid on time during the move.
Will you migrate my historical data?
Yes. Our team works with you to bring your payroll history into the new system. Before you switch, we’ll explain exactly what data we need from your current provider and how we’ll handle it, so your records stay organized and accurate.
How long does it take to switch?
Your timeline depends on your business size, pay schedule, and where you are in the tax year. When you request a quote, our team will review your situation and give you a realistic, clear timeline. Then we’ll handle the details so you can stay focused on your business.
Pricing & Billing
At Reliant Payroll, what you see is what you get. We keep our pricing clear and straightforward, so you always know exactly what you’re paying for—no surprises, no fine print.
What is the billing structure?
Reliant Payroll uses straightforward, transparent pricing with no hidden fees. Your price depends on the services you choose and the size of your team. Request a free personalized quote, and we’ll break down every cost clearly before you sign on.
Are there year-end fees for W-2 preparation?
At the end of the year, we prepare, print, and ship W-2s for all employees paid since January 1st. Our platform generates accurate, IRS-compliant forms automatically so your employees receive them on time. We’ll walk you through any year-end costs in your quote upfront, so there are no surprises.
Do I have to pay for HR and timekeeping software if I don’t use them?
No. You choose only the services your business needs. If you want payroll and tax filing only, we’ll build your quote around that. Adding timekeeping or HR tools later is easy whenever you’re ready.
Paying Your Team
Whether your workforce is local or spread across the country, we make sure everyone gets paid correctly.
Can my company pay 1099 contractors?
Yes. In addition to regular W-2 employees, you can make direct payments to 1099 contractors. Both direct deposit and live checks are available payment methods, so you can accommodate your full team.
Can I pay employees who work or live out of state?
Absolutely. We can pay employees, file tax returns, and deposit payroll taxes in all 50 states. So if your team spans multiple locations, we’ve got you covered.
Can I add new employees and make changes on my own?
Yes, you can make all the changes you’d like, whenever you need to. Outsourcing your payroll doesn’t mean giving up control. We give you the tools to stay in the driver’s seat while we handle the work and the liability behind the scenes.
Payroll Tax Compliance
Tax rules shift constantly. Fortunately, you don’t have to track them on your own.
How does your payroll tax filing service handle local, state, and federal compliance?
We automatically calculate, file, and deposit your federal, state, and local payroll taxes on time. Our platform applies regulatory updates and tracks requirements across all jurisdictions, which helps you avoid missed deadlines, costly miscalculations, and unnecessary penalties.
If a payroll tax filing mistake happens, who pays the IRS or Louisiana Department of Revenue penalty?
Our automated filing and deposits work to prevent errors from the start. If an issue ever comes up, your local support team jumps in immediately to help you resolve it. Ask our team for full details on our error resolution policy when you request your quote.
Integrations & Support
We pair powerful tools with real, local people who are always ready to help.
What if I already use QuickBooks?
That’s great news. Our software exports data directly to QuickBooks and several other accounting packages, so your existing workflow stays intact with no duplicate entry.
If I make a payroll mistake, who do I reach out to? Is support automated?
When you reach out, you’ll always connect with a real, friendly payroll expert based right here in Lafayette. Just call, email, or text us, and we’ll give you real answers in real time. No chatbots, no phone trees—just people who genuinely want to help.
Do employees get their own app or login for pay stubs?
Yes. Through our user-friendly mobile app, employees can view pay stubs, update personal information, and manage direct deposit settings anytime, anywhere. That means fewer admin requests for you and more transparency for your whole team.
Still Have Questions? Let’s Talk.
Reliability lives right in our name, and we’re here to prove it every payday. Whether you have a quick question or want to explore which solutions fit your company best, our team would love to connect.
Call or text us today at 337-347-6657, or send us a message for a free personalized quote. Let’s make payroll feel effortless for your business in the greater Lafayette area.